Thursday, August 20, 2009

PTCL woes - yet again

You'd probably think I'm some retarded spaz. I'm not, just in case.

The reason I'm writing this is because I'm sick down to the butt with PTCL.

First of all, they have filtering software installed on their DSL gateways (not modems, but the machines at their end) which not only slows things down, but stalls web page loading especially at the evenings and nights.

Secondly, other ISPs are charging the same fee that PTCL is charging, except PTCL doesn't include the tax amount. For instance, all other DSL providers in Rawalpindi and Islamabad charge Rs. 1200 per month, which is already the after-tax amount. That's not the case with PTCL.

Thirdly, I was overbilled for the last month - by around Rs. 700 extra. I'm not the only person - one of the guards at the office of the customer support premises had asked me whether DSL was the issue or not, and I said it was. So I'm not alone (yaay!).

Fourthly, they make their customers run from one exchange to another, to another, to another, and eventually, you hit a dead end, only to realize that a part of the problem was fixed.

I'm seriously thinking of ditching PTCL's DSL service and opting for another company in Rawalpindi and Islamabad that has a track record of doing things right on the first go (i.e. Micronet Broadband -

All I have to to is gather some money for the modem, then... meanwhile, wish me good luck!

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