(I need to stop my Apple thrashing)
I'm not going to go into the details, but
a) people are not getting what they paid for - they're not getting the "up-to date" version of OSX. See Twitter here
b) the malware protection offers protection from... two types of malware. Yes, two. While something's better than nothing, the Windows counterparts offer MUCH more than just two pieces of malware. Great going, Apple. You certainly know how to please customers :/
Wow. Just wow!