Tuesday, June 9, 2009

Pakistan's Outsourcing Light Shines!

Ok - don't expect me to give you an in-depth analysis of what this means (I could, but I think I have better things right now, and I'd like you to come up to your own conclusions). A BusinessWeek article says:

Pakistan has become the 20th most attractive outsourcing destination,  according to consulting management firm A.T. Kearney. Even as concerns increase about Pakistan’s stability and the growing displaced population due to ongoing military operations with the Taliban, the country made a significant jump on A.T. Kearney’s 2009 Global Services Location Index released May 18. Pakistan went from #30 in 2007 to #20 in 2009.

I know we're number 20 - but hey - what else can you expect? If you're in a top ten list, I don't think we'd ace anything... well - okay, maybe a few things. But this is good stuff. India's losing it's edge slowly (due to increasing costs, and the fact that not all outsourced agents can sound foreign... more to come on that later) and other countries are crowding in. I recall doing a project on South Africa, and I came across somewhere that Shell had a call center there!

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